FAQ

We accept most major credit and debit cards, along with Amazon pay and Shop Pay.

All payments are made in AUD.

Sign up for our mailing list at the bottom of our website to be sent all of our best discounts and updates such as product launches, translations, and location updates!

You can also follow @theadventurechallenge on Facebook, Twitter, TikTok, and Instagram for some cool giveaways and content!

Please note: You can only use one promo code per order, we cannot backdate promotions, the promo code must be active at the date of purchase, promo codes typically do not apply to subscription items, most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications.

Right after making your purchase, you will be sent a confirmation email. However, it may have ended up in your spam folder.

If you cannot find it, click on the Live Chat button and type "Order Status." You will then be prompted to type your order number and email address and you will be given your order status!

We think adventure makes for an excellent gift!

Once your item is added to your cart, you may add a special gift note to go along with the item you’re gifting. Gifts notes can only include plain text, so please do not use emojis :)

Your order will come in a package that will say "The Adventure Challenge" on the shipping label for the return address, but it is plain other than that. It will also not come with an invoice or receipt, so it won't give away any surprises!

We are so glad that you are wanting to gift adventure to your significant other!

Below are the cutoff dates for orders to arrive in time for Valentine's Day:

• Standard: February 6th
• Express: February 9th
• Shipping to New Zealand: shipping times vary

Express shipping is not available with all items or shipping locations. If Express shipping is an option for you, it will show at checkout.

Please note: These are estimates and not guaranteed due to carrier and weather related delays.

We would love to help you purchase a bulk order!

If you are needing to purchase 10 - 89 items please fill out this form HERE.

If you are needing to purchase 90+ items please fill out this form HERE.

See the form for applicable discounts and exclusions.

All shipping timeframes are estimates given to us by the carriers and are subject to change due to delays.

If the item(s) are in stock, products will ship out in 1-2 business days.

Our fulfillment center is located in Victoria, Australia. Domestic orders have a 2-10 business day shipping timeframe.

Orders shipping, internationally, from Australia to New Zealand have an 8-30 day anticipated shipping timeframe.

As soon as your order ships out you will receive an email with tracking information.

Please note: Once your package has left our warehouse, The Adventure Challenge is not responsible for weather or mail carrier delays. Shipping costs and timeframes vary according to items and location. If your order contains a pre-ordered item, your entire order will ship when that item(s) is back in stock.

Check out our Help Page for more information.

Lost orders are just the worst! Don’t worry, we won’t leave you hanging.

If the carrier hasn’t updated your tracking info, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages initially when they're collected from our warehouse, but usually are scanned once they get to the first distribution center. At times, shipments will suddenly resurface in transit, be out for delivery, or even be delivered.

Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 20 days without a tracking update before we are able to file a lost in transit claim. Thankfully, this is due to how often packages suddenly resurface.

If your order has gone more than 20 days without a tracking update, please reach out to our support team with your order number, and we'd be happy to help get a claim filed and replacement shipped!

Please note: After 50 days we are no longer able to file a claim for a lost order. Because of this, we will not be able to refund you for the lost item but can either issue you store credit or a replacement order. Orders placed in 2022 have to wait 30 days with no tracking update to be filed as a lost order.

All of our products are created to encourage a lifestyle of adventure - to explore outside of your habits, dive deeper into your relationships, and create meaningful connections and memories. 

Each product (aside from our Conversation Starters) comes with our signature scratch-off film that will reveal the adventure, date, or challenge to do with your friends, family, or loved ones. Use the plastic scratchers to reveal the activity of your choice. You can also use a debit card or something with a smooth, hard edge to scratch off the challenges also!

There are icons next to the activities that will give you some indication of the preparations you’ll need to make before completing the activity (ie. location, price, etc.).

Our classic editions (like Couples, Family, Friends, and …In Bed) also come with a ‘sticky strip’ to attach your polaroid picture and a blank space to write down a brief summary of your new memory.

To reveal your challenge, we'd suggest using the orange scratcher (provided with some products), a fingernail, a credit/debit card, or something with a smooth but firm plastic edge. 

Make sure to scratch slowly and lightly at first!

We've noticed coins and keys can damage the scratch-off material. If the book is damaged due to being scratched with a non-recommended material you will not be eligible for a claim.

The majority of our products are completely gender-neutral, so no matter what type of relationships you have, you can enjoy almost all of our products without modifying the pronouns.

The Adventure Challenge ...In Bed is the only product that mentions any specific gender. It will work successfully for LGBTQ+ couples, however, it does include specific he/she pronouns on occasion. We purposely limited the use of these pronouns to remain mindful of all sexual orientations while still informing heterosexual couples how to best enjoy certain challenges. The challenges themselves won't need to be changed, but you may need to make some gender-specific adjustments to those depending on your relationship dynamic.

For our Family Edition and Bedtime Adventures, we purposefully did not use any specific language about moms or dads because we know that families can come in all shapes and sizes and we wanted to be considerate of what a family utilizing these products may need.

Our products are imagined and dreamed up here in Redding, CA, and are crafted and assembled in various places around the world.  Since we are a multinational company, we have utilized several sources to see our dreams and products realized.

Our Adventure Challenge products are not country/region-specific, but because we are a US-based company, you’ll definitely see some American culture in the challenges. 

The main discrepancies you’ll see are the general cost per challenge reflected in USD and references to some American history, movies, and/or games. All of these differences can be referenced on the internet and adjusted to meet your situation and circumstance.

Some challenges also call for a general location, such as a market or a body of water, but again, you can always adjust the challenge to your needs or liking. Feel free to get creative with how you complete your challenges!

Eventually we’d love to create a book specifically for each country, but that may take a few more years. In the meantime, we do think our products can still provide loads of adventure inspiration to you, no matter where you are in the world!

We believe that adventure is not based on our abilities, but limited only by our imagination. 

Our products are not made specifically for those with limitations, health issues, or disabilities, but the adventures can always be modified to suit your needs.

The format of each challenge is very flexible and can be adjusted and substitutions can be made when necessary!

Our Signature Camera is a Polaroid Camera that was created to go along with our products! Check out the tutorial HERE for instructions on how to properly use it.

The package includes:

- Lomo’Instant Automat Camera

- Remote Control Lens Cap

- Colored Gel Filters

- Inspirational shooting tips

- Photo Stands and Photo Clips

The camera requires two CR2 batteries to operate as well as Fujifilm Instax Mini Film.

Batteries and Film:

The camera requires two CR2 batteries to operate as well as Fujifilm Instax Mini Film.

There is a remote control lens cap that takes 1 x CR1632 battery (3V) but it is not necessary for camera use.

When you are loading or unloading partially used film, please ensure that you are in a dark room or that the camera is in a bag that has no light to avoid the film from being exposed. If removed properly, the remaining pack of the film can be used in another camera. 

Please note: Batteries and film are not included.

For most of our products, you can do the challenges in any order you would like! We do have a Table of Contents that can give you recommendations but please feel free to be spontaneous and use the “Helpful Hint Icons” to choose a challenge.

The Adventure Challenge ...In Bed has an introduction section that we recommend completing first. That section is meant to set you up for more fun and success in later challenges!

Couples Edition:

In this product, we have placed an icon next to challenges that we believe a babysitter may be needed for! You can check out the “Helpful Hint” page at the beginning of the book for more information. 

Adventure Challenge ...In Bed:

Despite the name of this product, many of these challenges are not just completed in the bedroom. Because of the variety of the challenges, we recommend that you use your own discretion on whether children can be in the house or if you will want to utilize a babysitter.

Family Edition:

Check out this product if you are interested in fun and connection for the entire family!

We are so excited to hear you are interested in The Adventure Challenge products!

The Adventure Challenge ...In Bed is expected to be available to purchase in May 2022. Sign up to get notified when it is ready for purchase HERE.

At this time, we do have a handful of products that are only available on our US site.

BUT don't worry, because we can be ship internationally!

Check out our US site HERE!

Please note we cannot ship The Adventure Box Subscription, Film, or batteries internationally.

On our AUS site we currently only have products in English.

However, we now offer Couples Edition, Family Edition, and The Adventure Challenge ...In Bed in Spanish HERE. You can order it from our US site and ship it internationally to anywhere in the world!

We are currently working on other language translations as well.

Sign up for our mailing list and follow us on social media to be the first to know about all new products and translations!

We offer returns for eligible orders that are requested within 30 days from the delivery date.

View our return policy for more information and exclusions HERE.

If you are concerned that your product is damaged/defective, please send us a video or photo so that we can assess the condition of the product and determine the next steps to resolve this for you.

If your issue is eligible for a claim, we will file a claim on your behalf and once it is approved, we will send a replacement order or issue a partial refund. 

Please note: Without video or photo proof we will not be able to file and process your claim. Any damaged or defective order requests after 2 years of delivery are outside the claim timeframe. 

Please reach out to us via Live Chat or at au.support@theadventurechallenge.com with photos or videos of the damage and we will help make sure everything is made right!

​If your order has not yet shipped, we will happily cancel or edit your order and refund you to your original payment method. You will then be sent an email with the cancellation and/or refund confirmation. 

Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee cancellation or edit requests will be able to be completed before the order transfers to our fulfillment center. 

However, if your order has already shipped, we can help you with a return, new order, or exchange within 30 days of the delivery date. Check out our Return Policy above for more information. 

Please note: International orders and some products are ineligible for a return. See the return section HERE for more information.

You do not need to cancel your order if you forgot to enter a promo code. We can refund you for the difference. 

Please note: You can only use one promo code per order, we cannot backdate promotions, the promo code must be active at the date of purchase, promo codes typically do not apply to subscription items, and most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications. Free shipping promo codes and offers do not apply to Express or International shipping.

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Please note: It will take 48-72 hours for you to be completely unsubscribed, so you may still receive notifications within that time frame.

Don't panic! This happens more than you'd expect for a handful of reasons.

Here are a handful of things we suggest:

- Allow 2-3 days for it to arrive as delivery scans often update before the package actually arrives at the final destination. 

- If you feel comfortable, please check with your neighbors or building manager to see if it was misdelivered.

- Look at your confirmation email to confirm that the address entered at checkout is correct.

- Reach out to your local carrier office as they would have the most recent update on your shipment.

If your order does not arrive within 2-3 days and you have no luck with your neighbors or the carrier, please click the Live Chat button. This will help gather all your order information upfront and ensure our agents can help you as efficiently as possible. :)

Please note: If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date.  If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for reimbursement or re-shipment.