Returns & Refunds

If you are wanting to return or replace any unused item(s) within 30 days of your delivery date, we are happy to help!

You will not have to pay for the return label, but for returns, you will be refunded minus the cost of the original shipping label.

Once you have been given the return label, you have 28 days to mail back the return.

Return exclusions: Used items, such as scratched challenges, torn perforations, photos taken, film inserted, writing in books, etc. International orders. The Adventure Box Subscription, TAG, Gift Cards, and Film.

We hope that this is not the case for you, but if your order arrives damaged or you are having an issue with your product, please type "Damage" in the Live Chat button and someone from our team would love to assist you!

Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed.

We would love to help get you the product that is right for you! We are able to do exchanges on products that are eligible for returns (within 30 days of delivery and unused).

The process will begin as a return but once the return is on its way back to us, proven by the tracking updates, we can begin the exchange process.

If you are wanting to exchange for a more expensive item we will ship your exchanged item(s) once an invoice for the difference has been paid!

If you are hoping to exchange for a less expensive item, we will refund you or send you for the price difference between your original product and the one you are hoping to exchange.

Please click the Live Chat button and type Exchange. You then will be prompted to answer some questions so our Support Representives can have all the needed information and help you out as quickly as possible!

We accept returns by the date that you reach out, so if one of our team members does not contact you until after 30 days, do not worry, we will still help you out!

Once your return has been processed by our fulfillment center, we will refund you for the returned item(s) minus the cost of the original shipping, to your original method of payment. 

All refund recipients will receive an email confirmation for their records.

Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed. See the Return Policy for return exclusions.

We cannot guarantee edits or order cancellations because your order will be sent to our warehouse shortly after you place your order.

Please click the Live Chat button for the quickest and most efficient way to request an edit to your order.

If we are able to cancel your order we will send you a confirmation email of your refund. 

If we are unable to cancel or edit your order we can help you with the next steps for a return or exchange (for domestic AU orders).

Please note: Used items, International orders, gift cards, and subscription items are final sale.

If you are in need of a refund, please click the Live Chat button and follow the appropriate prompts. This is the most efficient way for our agents to get all the information up front and help you as quickly as possible.

We are only able to refund the original payment method that is on file from your order. 

All refund recipients will receive an email confirmation for their records.

Refunds can take up to 10 business days to process and will be submitted back to your original method of payment.

You'll receive a notification via email once your refund has been submitted.

For defective/damaged products, contact us with a photo of the damage and our Customer Experience Team will help you with the next steps. 

Please note: If you need a refund for a promo code, you can only use one promo code can be used per order, and we cannot backdate promotions that have already expired. We cannot refund for a promo code without the promo code title and the code must be active at the date of your order. Free shipping promotions are not applicable for international or express shipping.

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