All shipping timeframes are estimates given to us by the carriers and are subject to change due to delays.
If the item(s) are in stock, products will ship out in 1-2 business days.
Our fulfillment center is located in Victoria, Austrlia. Orders shipping domestically within Australia have a 2-10 business day shipping timeframe.
Orders shipping, internationally, from Australia to New Zealand have an 8-30 day anticipated shipping timeframe.
As soon as your order ships out you will receive an email with tracking information.
Please note: Once your package has left our warehouse, The Adventure Challenge is not responsible for weather or mail carrier delays. Shipping costs and timeframes vary according to items and location. If your order contains a pre-ordered item, your entire order will ship when that item(s) is back in stock.
Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped!
The carrier hasn't updated my tracking!
Sometimes the tracking scans are delayed. Carriers do not scan packages when they're collected from our warehouse, but only once they get back to the first distribution center. Often shipments will suddenly resurface in transit / out for delivery or even delivered!
Lost In Transit Policy
Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 20 days without a tracking update before we are able to file a lost in transit claim. Thankfully, this is due to how often packages suddenly resurface.
If your order has gone more than 20 days without a tracking update, please reach out to our support team with your order number, and we'd be happy to help get a claim filed and replacement shipped!
Please note: After 50 days we are no longer able to file a claim for a lost order. Because of this, we will not be able to refund you for the lost item but can either issue you store credit or a replacement order. Orders placed in 2022 cannot be filed as lost until 30 days with no tracking update.
My order was marked delivered, but I didn't receive it?
Don't panic! This can happen more than you'd expect, for a handful of reasons :)
Delivery scans can update before the package actually arrives to the final destination. We'd request to allow 2-3 days for it to arrive late.
Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.
Please also check your confirmation email and that the address entered at the time of purchase was correct. It's also worth reaching out to your local post office (that shipped your order) as they'll have the most recent update on your shipment!
If it does not arrive within 2-3 days, and no luck with your neighbors, please reach out to our support team to lend a hand!
Please note: If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date. If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for reimbursement or re-shipment.
Where We Ship
Our Australian store currently only ships to AUS and NZ.
We can ship to just about anywhere in the world through our USA store, but shipping times and fees may vary! International shipping can typically take anywhere from 7-21 business days. Click the flag in our menu banner to switch stores!
There is an expected 1-2 business day fulfillment time and then we expect your order to arrive to you, in New Zealand, in 8 - 30 days.
Estimated shipping fees will be calculated at checkout before purchase.
Custom and duty fees may be applied and are subject to carrier and country regulations. We are unable to refund the customer for any added fees.
You may have just purchased a pre-order or back-order item. In this case, there will be an estimated shipping time under the product listing as well as on your confirmation email.
If your order includes a Pre-ordered item your entire order will ship when all items are in stock.
You will receive an email with tracking information as soon as your order ships out!
Click our Live Chat button for answers to your questions and connection to our support representatives!