Shipping & Tracking

Here you will find everything you need to know about delivery, pickup,
and tracking your order.

If the item(s) are in stock, your order will typically ship out in 1-2 business days. From there your order will arrive in 3-6 business days for standard shipping (1-2 business days for express).

As soon as your order ships out you will receive an email with tracking information.

If your order contains a back-ordered item/out of stock item, then your entire order is expected to ship out as soon as that item is back in stock. 

We are working hard to improve the speed at which you can start your adventure and we are very thankful for your understanding and support!

Our Australian store currently only ships to AUS and NZ. 

But we can ship to just about anywhere in the world through our USA store, but shipping times and fees may vary! International shipping can typically take anywhere from 7-21 business days. Click the flag in our menu banner to switch stores!

Estimated shipping fees will be calculated at checkout before purchase. 

Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped!

The carrier hasn't updated my tracking!
Sometimes the tracking scans are delayed. Carriers do not scan packages when they're collected from our warehouse, but only once they get back to the first distribution center. Often shipments will suddenly resurface in transit / out for delivery or even delivered!

Lost In Transit Policy

Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 30 days without a tracking update before we are able to file a lost in transit claim. Thankfully, this is due to how often packages suddenly resurface.

If your order has gone 30 or more days without a tracking update, please reach out to our support team with your order number, and we'd be happy to help get a claim filed and replacement shipped!

My order was marked delivered, but I didn't receive it?
Don't panic! This can happen more than you'd expect, for a handful of reasons :)

Delivery scans can update before the package actually arrives to the final destination. We'd request to allow 2-3 days for it to arrive late.

Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.

Please also check your confirmation email and that the address entered at the time of purchase was correct. It's also worth reaching out to your local post office (that shipped your order) as they'll have the most recent update on your shipment!

If it does not arrive within 2-3 days, and no luck with your neighbors, please reach out to our support team to lend a hand!